We’re here to make sure you get the best possible care. If you have any concerns, questions or would like to share a positive experience, contact Customer Service by phone, text or in writing. We're here to help.
Jackson Care Connect
315 SW Fifth Ave
Portland, OR 97204
Customer Service hours:
Monday through Friday, 8 a.m. to 5 p.m.
Phone: 541-500-0567 or toll-free at 855-722-8208
Holiday office closures
1/3/2023 - New Years Day (observed)
1/16/2023 - Martin Luther King Jr. Day
5/29/2023 - Memorial Day
6/19/2023 - Juneteenth
7/4/2023 - Independence Day
9/4/2023 - Labor Day
11/10/2023 - Veterans Day (observed for qualified Veterans)
11/23/2023 - Thanksgiving Day
11/24/2023 - Day after Thanksgiving
12/25/2023 - Christmas Day
Employment verificationPlease email VOE@careoregon.org or fax 503-416-1462 with VOE and employee last name in the subject line and your release of information form signed by the employee.
Providers: Where to send claims
To submit claims electronically, use EDI Payer ID #93975. Paper claims can be mailed to:
Jackson Care Connect
C/O CareOregon Claims
PO Box 40328
Portland, OR 97240
Third-Party App Vendors
Click here to view our developers portal
Secure contact form
If you have questions or comments for us, please fill out the form below. If you are requesting a reply from us, we will reply within one business day.
Note: If you include any personal health information (PHI) in your comments/questions, you will receive a reply from us through our secure message portal, Cisco Registered Email Service. You will need to follow the directions on the reply email to log in to this portal and continue your conversation with us securely.
How to make a complaint or grievance
Member feedback helps us improve. It is your legal right to submit a complaint, and you won’t face any negative consequences if you do. Learn about feedback and complaints by clicking on your language of choice below:
Member complaint and feedback forms
OHA Complaint form
If you are unhappy with us, your health care services or your provider, you can complain or file a grievance at any time. We will try to make things better. You can download a complaint form or ask our Customer Service team for help filing your complaint. You also can ask your caseworker for help or the Public Benefits Hotline (a program of Legal Aid Services of Oregon and the Oregon Law Center) at 800-520-5292, TTY 711, for advice and possible representation.