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Contact us

We’re here to make sure you get the best possible care. If you have any concerns, questions or would like to share a positive experience, contact Customer Service by phone, text or in writing. We're here to help.

Mailing address
Jackson Care Connect
315 SW Fifth Ave
Portland, OR 97204

Customer Service hours:
Monday through Friday, 8 a.m. to 5 p.m.
Phone: 541-500-0567 or toll-free at 855-722-8208
TTY: 711
Fax: 503-416-3723


Holiday office closures

1/1/2024 - New Years Day

1/15/2024 - Martin Luther King Jr. Day

02/19/2024 - President's Day

5/27/2024 - Memorial Day

6/19/2024 - Juneteenth

7/4/2024 - Independence Day

9/2/2024 - Labor Day

11/28/2024 - Thanksgiving Day

11/29/2024 - Day after Thanksgiving

12/24/2024 - Christmas Eve

12/25/2024 - Christmas Day

Media Requests

Find contact information for media inquiries on our CareOregon site.

Employment verification

Please email or fax 503-416-1462 with VOE and employee last name in the subject line and your release of information form signed by the employee.

Providers: Where to send claims

To submit claims electronically, use EDI Payer ID #93975. Paper claims can be mailed to:

Jackson Care Connect
C/O CareOregon Claims
PO Box 40328
Portland, OR 97240

Third-Party App Vendors

Click here to view our developers portal


Secure contact form

If you have questions or comments for us, please fill out the form below. If you are requesting a reply from us, we will reply within one business day.

Note: If you include any personal health information (PHI) in your comments/questions, you will receive a reply from us through our secure message portal, Cisco Registered Email Service. You will need to follow the directions on the reply email to log in to this portal and continue your conversation with us securely.

Fraud, waste and abuse or compliance concerns

To file a report on fraud, waste or abuse, visit our EthicsPoint site.

How to make a complaint or grievance

Member feedback helps us improve. It is your legal right to submit a complaint, and you won’t face any negative consequences if you do. Learn about feedback and complaints by clicking on your language of choice below:

Member complaint and feedback forms

OHA Complaint form

If you are unhappy with us, your health care services or your provider, you can complain or file a grievance at any time. We will try to make things better. You can download a complaint form in English or Spanish or ask our Customer Service team for help filing your complaint. You also can ask your caseworker for help or the Public Benefits Hotline (a program of Legal Aid Services of Oregon and the Oregon Law Center) at 800-520-5292, TTY 711, for advice and possible representation.

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