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Jackson Care Connect members do not need a referral from a primary care provider to get mental health and substance use disorder services from a network provider.
Choose the provider right for you by clicking below for a full directory of the JCC network. Or contact Customer Service for help at 541-500-0567, toll-free at 855-722-8208 or TTY 711.
Are you experiencing a crisis?
Call the Jackson County Mental Health 24/7 crisis line at 541-500-0567 or 988 any time you are in immediate distress and need support. You can also call 911 if you are in a crisis.
Important: You don’t need to get approval from us to call the crisis line or get emergency services. Use those services at any time you feel you are having an emergency.
Finding it difficult to get an appointment and need support immediately?
Check out the list of clinics below that offer “same day access” to get started with mental health or substance use treatment services.
This means no appointment is needed, and you can walk in during the days and times listed below. These clinics also have language interpreter services and a full spectrum of team-based services and/or supports that meet unique needs.
Looking for resources for youth? Jackson Youth System of Care offers youth and family behavioral health resources. Contact email: coordinator@jysoc.org
ColumbiaCare Services: mental health services for adults 18 years and older
Two locations:
- Central Clinic
Phone number: 541-200-2900
503 Airport Road, Suite 101, Medford
Hours: 8:30 a.m. to 2 p.m., Monday-Friday
- Downtown Clinic
Phone number: 541-200-2900
201 W. 6th Street, Medford
Hours: 8:30 a.m. to 2 p.m., Monday-Friday
Options for Southern Oregon (including Kolpia Counseling): mental health and substance use services all ages
Phone number: 541-476-2373
200 Beatty Street, Medford
Hours: 8 a.m. to 6:30 p.m., Monday-Thursday, 8 a.m. to 5:30 p.m., Friday
Kairos: mental health services for youth ages 0-27 and caregivers
Two locations:
- Kairos Jackson Services
Phone number: 541-772-0127
10 Crater Lake Ave., Medford
Hours: 12 p.m. to 3 p.m., Tuesday-Wednesday, 8 a.m. to 3 p.m., Thursday-Friday
- Kairos Josephine Services
Phone number: 458-257-2001
1750 SW Nebraska Ave., Building B, Grants Pass
Hours: 12 p.m. to 3 p.m., Tuesday-Wednesday, 8 a.m. to 3 p.m., Thursday-Friday
Addictions Recovery Center (including Phoenix Counseling): substance use services for adults and youth 14 years and older
Phone number: 541-779-1282
1025 E Main Street, Medford
Hours: 8 a.m. to 5 p.m., Monday-Friday
Continuum Behavioral Health & Recovery Services (formerly OnTrack Rogue Valley): substance use services for adults and youth 14 years and older
Phone number: 541-772-1777
300 West Main Street, Medford
Hours: 8 a.m. to 8:30 p.m., Monday-Thursday, 8 a.m. to 5 p.m. Friday-Saturday
BoulderCare: telehealth substance use prescribing services for adults
Phone number: 888-595-5427
Hours: 9 a.m. to 7 p.m., Monday-Friday
Family Solutions: mental health services for adults and youth
Phone number: 541-414-1720
Call for walk-in hours
Learn about mental health care and substance use treatment
Behavioral health is a term used to refer to three services: mental health care, substance use treatment and recovery support. These services are available at no cost to you. Getting help is easy: click on a link below to view our mental health care and substance use treatment handout, which helps explain these services:
If you’re in crisis, you can get help without a referral or diagnosis. If you’re not currently enrolled in the Oregon Health Plan, visit One.Oregon.gov to find out if you’re eligible and apply for benefits.
Please call the provider listed on your Member ID card to discuss options with them or contact Customer Service for help at 541-500-0567, toll-free at 855-722-8208 or TTY 711.
