Make sure your personal information is safe on third-party apps
Is my data safe with Jackson Care Connect?
Your privacy matters to us. Jackson Care Connect wants to make sure your health data is safe. Please read this important information about keeping your protected health information (PHI) secure. You can also download this information in PDF format.
Yes. The systems we use to store and access your PHI are secure, private and updated often. We follow the rules of the Health Insurance Portability and Accountability Act Privacy Rule (HIPAA). HIPAA requires us to adopt specific measures to protect your health data. Our systems are HIPAA-compliant, and our staff is trained to keep your PHI safe. Your health data is safe with us.
HIPAA requires health care companies like Jackson Care Connect to follow best practices to safely store your data in our computer systems. It also limits how this data can be used or shared. For example, HIPAA does not allow Jackson Care Connect — or any health care company — to sell your data or use it for ads. HIPAA also requires we notify you quickly if your health data is breached, and it imposes penalties on health care companies that don’t protect your data.
There are many apps for your smart phone, tablet or mobile device that can help you manage your health, including
- Calorie counters.
- Workout and fitness trackers.
- Sleep monitors.
- And more.
Some of these apps may offer features like setting up reminders for medications, tests and appointments, or being a place where all your health information can be stored in one place. Such apps might ask you to access your health information stored with Jackson Care Connect or your providers so you can view and manage this information through the app. You have a right to ask your plan or provider to share your information with the app of your choosing. While these apps can be useful tools, they may put your PHI at risk.
No. Most third-party apps do not have to follow HIPAA’s safeguards. The data you share with a third-party app may not be protected by HIPAA. When stored in a third-party app, your health data falls under the oversight of the Office of Civil Rights and the Federal Trade Commission (FTC). In particular, the FTC protects against deceptive or unfair practices, including:
- Those relating to privacy and data security.
- Those involving false claims about apps’ safety.
Feel free to contact Jackson Care Connect Customer Service at 541-500-0567, toll-free at 855-722-8208, TTY 711, or send us a secure message at jacksoncareconnect.org/portal
There are a few different ways:
- Make a complaint about an app with the FTC: reportfraud.ftc.gov
- Make a complaint through the Office for Civil Rights: ocrportal.hhs.gov/ocr/smartscreen/main.jsf