News

Starting August 1, 2026, Jackson Care Connect will include a new durable medical equipment (DME) network, CareCentrix, for management of select DME supplies.

Before August, CareCentrix will contact Jackson Care Connect members to help them find an in-network supplier, if their supplies are part of this transition. Alternately, prescribing providers or Jackson Care Connect customer service can help members navigate the change ahead of time.

This shift includes a dedicated customer service line and reductions in delivery delays for DME products and services.

Why is Jackson Care Connect making this change?

Jackson Care Connect is making this change as part of our efforts to ensure sustainability and high-quality services for our members and providers.

What members can do now

• Work with your prescribing provider to find an in-network DME supplier.
• Call CareCentrix at 844-588-1665 Monday through Friday, 8 a.m. to 8 p.m. for help finding an in-network DME supplier.
• Call Jackson Care Connect Customer Service at 541-500-0567, toll-free 855-722-8208 or TTY 711. We can help you see the suppliers in our network.
• Visit jacksoncareconnect.org/members/find-a-provider to search for a supplier. You can also call Customer Service to ask for a printed provider directory. 
• If you need help getting other care, our free Care Coordination service can help. Care coordinators work with your providers and help you get the most out of your health plan. To get started, call Jackson Care Connect Customer Service at 541-500-0567, toll-free 855-722-8208 or TTY 711.