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As part of our efforts to ensure sustainable access for our members, we are making an important change to our standards for non-contracted behavioral health providers serving CareOregon, Jackson Care Connect, and Columbia Pacific members:
The following services received by non-contracted providers will be affected by this policy change:
The following services may continue to be received by non-contracted providers, however services are subject to prior authorization/Notification of Treatment requirements:
As a publicly funded nonprofit organization dedicated to improving the health of our communities, we continually assess our members’ health care needs, their access to care, and our available resources now and in the future. We are navigating an incredibly challenging financial environment driven by the rising costs of health care and anticipated challenges to Medicaid funding. We must do more with less.
With a smaller network of providers, we can streamline administrative management and focus on delivering high quality care to our members. This change is also in line with industry standards.
These changes are not a reflection of the value or importance of non-contracted providers. We value all our provider relationships and recognize the critical role they play in our health care system.
There is capacity in our behavioral health provider network in all regions to serve impacted members.
Members and providers can access a list of our contracted providers online in our provider directories:
If a member or provider are unable to find a contracted provider who is accepting new members, or have any questions, they may contact customer service (choose option 3 for provider):
Providers can refer high-risk and/or medically complex members for care coordination by submitting a referral to the Regional Care Coordination Team:
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