Provider updates

As of May 1, 2026, CareOregon partnered with CareCentrix (CCX) to manage certain durable medical equipment (DME) services for CareOregon/Health Share CCO, Jackson Care Connect CCO, Columbia Pacific CCO, and CareOregon Advantage members.

This change does not apply to DME supplied by a hospital or facility during an emergency department visit, inpatient stay, or at discharge, when the equipment is part of the facility encounter.

In addition, CareOregon has adopted Parachute Health, a digital point-of-care platform, for submitting DME orders for these members.

What you need to know:

• Ordering providers should submit DME orders for the categories listed on the following page via Parachute Health. Categories not included below should continue to be submitted through existing pathways.
• Providers who do not already use Parachute Health will need to create an account at parachutehealth.com.
• Parachute Health will provide training on how to use the platform and will be available to answer questions.
• If an order gets submitted through current channels after May 1, any supplier using Parachute Health will enter the order into Parachute Health, so there is no gap in member care.

Where to go for questions:

You can schedule a Parachute Health training at this link: meetings.hubspot.com/brian-osorio/careoregon. Organizations can submit a roster to create accounts for multiple providers or learn more about electronic medical records integration by emailing Brian Osorio at brian.osorio@parachutehealth.com for the template. For further questions, reach out to Parachute Health at support@parachutehealth.com.

The following categories should be ordered through the Parachute Health platform at parachutehealth.com:

• Ambulatory aids (ex: walkers, canes, crutches)
• Cardiac defibrillators
• CPAP equipment and supplies
• Complex rehab (Order through Parachute Health after August 1, 2026)
• Diabetic supplies
• Enteral
• Hospital beds
• Mobility aids
• Negative pressure wound therapy
• Orthotics
• Ostomy
• Oxygen
• Prosthetics
• Respiratory codes
• Urological
• Ventilators
• Wheelchairs
• Wound care