Provider updates

CareOregon is currently experiencing a claims inventory backlog affecting both initial claims and claim adjustments. We are aware of the impact this may have on your organization and are actively working to process outstanding claims and restore normal turnaround times as quickly as possible.

We appreciate your patience as we work through this backlog. In the meantime, you should monitor the status of your claims through the Connect portal. Please refer to the following job aid for instructions: Quick Guide - Connect Portal - Reports and Administrative

If you have already submitted a claim, please do not submit it again. Duplicate submissions do not expedite processing and may contribute to additional delays.

Providers can reach out to Provider Customer Service or contact their Provider Relations team if they have questions or concerns. 

• Columbia Pacific CCO: 
  • Provider Customer Service: 503-488-2822 or 855-722-8206 (option 3) 
  • Provider Relations Specialists: colpacPRS@careoregon.org 
• Jackson Care Connect CCO: 
  • Provider Customer Service: 541-500-0567 or 855-722-8208 (option 3) 
  • Provider Relations Specialists: jacksonPRS@careoregon.org 
• Metro/Health Share of Oregon CCO:  
  • Provider Customer Service : 503-416-4100 or 800-244-4840 (option 3) 
  • Behavioral Health or Physical Health Provider Relations Specialists: metrobhprs@careoregon.org or metroPRS@careoregon.org