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Housing supports

Attention: We are currently experiencing a high volume of requests and calls that may delay response time. Please be aware it can take up to several months to review, process and deliver housing support requests.

If you need immediate help, see the list of resources at the bottom of this page.

We may need more information to process your request.

You will receive a letter from Jackson Care Connect if we need more information to process your request.

Please have the following documentation easily accessible to support the processing of your request, as relevant:

  • Rental or lease agreement
  • Court-ordered eviction notice
  • Utility bill (such as electricity, natural gas, internet, water, sewer, garbage, cell phone, landline)
  • Shut-off notice for utilities
  • Storage unit bill

NOTE: Applying for HRSN benefits is always free. No one should ever ask a member to pay for assistance. If anyone asks for payment, it is a scam. (There are no third-party representatives that have been authorized to assist members with HRSN benefits applications.)

Housing isn't just about having a roof over your head. It affects your health in many ways, like how you feel physically, mentally, and socially. Having a safe and steady place to live is really important for people and communities to be healthy and do well.

Housing support options and limits

Not all requested items or services are granted/funded. Our team evaluates each request on a case-by-case basis and makes the final funding determination. It can take several months to review, process and deliver housing supports and benefits. (If you need immediate help, see the list of resources at the bottom of this page.)

Some requests can be granted or funded through the new Health-Related Social Needs (HRSN) housing supports benefits. Eligibility for HRSN benefits is determined by a qualifying health condition, life transition and/or criteria set by the Oregon Health Authority (OHA).

You can find the eligibility requirements for HRSN Housing Support Benefits in OHA’s Qualifying for Oregon Health Plan housing benefits document.

Qualifying for OHP HRSN housing benefits

Other requests might be granted or funded through Flexible Services. Flexible Services is a program that helps fulfill a need that standard OHP benefits don’t cover. Eligibility for Flexible Services is decided for each person based on their health and treatment plan. It depends on whether the service or item you want will help your health and if it is approved by the Flexible Services program.

Please review ​our Social Needs Assistance Guidelines for more information about qualifying medical conditions and life situations and the commonly funded supports for each.

Social Needs Assistance Guidelines -English (PDF) Social Needs Assistance Guidelines -Spanish (PDF)

Below you will find some of the limitations for the housing supports that CareOregon provides through HRSN and Flexible Services. See the Social Needs Assistance Guidelines above for all limitations and exclusions.

SupportLimitations
Rent supportThree to six months (depending on eligibility), available once every three years, including back rent
UtilitiesNo more than six months, including any arrears, available once every three years
Home modificationsAvailable as needed to help medical conditions such as ramps, grip bars, cabinet handles
Home remediationsAvailable once. For methods or actions taken to address and fix issues or problems in a home.
Hotel stays
  • Up to three months for members requiring additional assistance, post hospitalization
  • Up to seven days for unhoused members with a medical condition impacted by severe heat or cold
  • Potentially up to three months for members waitlisted for longer term housing
  • Includes members who are unable to remain in their home during approved home remediations/modifications
Storage feesUp to six months, every three years
Housing depositsAvailable once
Moving feesAvailable once

Exclusions include mortgage payments and payments related to the construction of new physical structures. 

Process and timeline

Download this image as a PDF:

Am I eligible for housing support?

To be eligible for a HRSN and/or a Flexible Services housing support:

  • You must be a current member.
  • You are not able to get the item/service through any other benefit or means, and;
  • The item or service must help with a qualifying medical need or life situation.
  • You provide all required documentation for your request.

How do I request housing support?

If you have met the eligibility standards listed above and want to request a housing support, simply click the button below to fill out the online housing request form. Jackson Care Connect will review your application to determine whether your request meets eligibility criteria for Health Related Social Needs (HRSN) or Flexible Services based upon the information you provide. Successful submission of a request does not mean it will be approved.

Digital Housing request form

If you prefer, you can download and fill out the Housing Request Form (PDF) instead.

Also, you will need to download and fill out the Health Related Income/Budget Worksheet and submit it with your request.

You can fill out either form yourself, or with the help of a parent, a caregiver, or a guardian/support/trusted friend, or a staff member from an organization or clinic.

If you have questions or would like our help filling out the forms, call CareOregon HRSN Customer Service at 971-236-2998.

If you are filling out the PDF forms, send your completed request form and budget worksheet to CareOregon HRSN Customer Service by one of the following:

Documents related to your request should be uploaded with your request form. You can submit your documents in one of these ways:

  • Fax (preferred): 503-416-1376
  • Attach them to your request form when you submit it
  • Upload them through the member portal (you can upload documents, but you cannot start a new request there)
  • Email: hrsncx@careoregon.org (please call 971-236-2998 after you send your email)

Uploading documents using the member portal

  1. Go to the message center and click "new message"
  2. Click "add recipients" and select "Health Related Services Requests"
  3. Add HRSN in the subject line and attach the file(s) to the message using the attach file feature
  4. Add any other context and click "send"

Additional resources

Here are some community resources for members who need urgent help to prevent eviction or who have already become homeless:

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